Applies to

StifleR Server 1.7 

Symptoms

During an MSI manual installation the Wizard is run without issue.

During the actual installation phase an error dialogue appears with the text:-

There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

 

And here’s the MSI Log extract:-

MSI (s) (A0:34) [15:49:24:595]: Executing op: ActionStart(Name=IPC,,)

MSI (s) (A0:34) [15:49:24:595]: Executing op: CustomActionSchedule(Action=IPC,ActionType=1058,Source=C:\Program Files\2Pint Software\StifleR\Tools\,Target=C:\Program Files\2Pint Software\StifleR\\Tools\Signalr.exe IPC,)

CustomAction IPC returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (A0:34) [15:49:32:465]: Note: 1: 1722 2: IPC 3: C:\Program Files\2Pint Software\StifleR\Tools\ 4: C:\Program Files\2Pint Software\StifleR\\Tools\Signalr.exe IPC

MSI (s) (A0:34) [15:52:12:588]: Product: 2Pint Software StifleR Server 1.7.3.5 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action IPC, location: C:\Program Files\2Pint Software\StifleR\Tools\, command: C:\Program Files\2Pint Software\StifleR\\Tools\Signalr.exe IPC 

Cause

In this instance, this message was generated due to the fact that the installation was not run from within an Elevated Command Prompt. 

Solution

Always execute manual installations from a Command Prompt (Admin) type window.